Remote Healthcare administration Jobs · Customer Service

Conduct outreach to educate members on available clinical programs and screenings, ensuring they remain connected to care. Schedule initial appointments and reschedule visits for the team, thoughtfully adjusting calendars to meet urgent care needs. Provide inbound call support/call routing for patients with clinical or administrative questions.

• Supervision of Case Managers who assess patient needs and evaluate plan of care.
• Act as a resource for the Case Managers and support staff.
• Identify and address quality issues and participates in quality management activities.

Drives clinical and administrative support functions across the market, such as customer service, scheduling, registration, referrals, and prior authorizations. Serves as a Synapticure’s representative to our members, external healthcare organizations, payer partners, and other partners to ensure that our members have the care and assistance they need to thrive.